Refund & Return Policy

1. Order Cancellation

Customers may request cancellation before the order is processed or shipped. Once processing or shipment has started, cancellation options may become limited.

2. When Returns or Replacements May Apply

If you receive the wrong item, a damaged product, leakage, or a serious mismatch with your order, please contact us promptly. After review, we may offer a return, replacement, or refund as appropriate.

3. Special Condition for Cosmetics

Due to hygiene and product safety, opened, used, or seal-broken cosmetic items are generally non-returnable unless they arrived damaged or incorrect.

4. Reporting Timeframe

Please report any issue as soon as possible, ideally within 24 to 48 hours of delivery. We may ask for photos, videos, or order details to verify the claim.

5. Refund Process

If a refund is approved, it may be processed through the original payment method, an agreed alternative method, or another store resolution channel. Timelines can vary depending on payment method and verification.

6. Contact Us

For any refund or return concern, please contact us promptly so our team can review the issue and assist you.